Eero
Eero Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
3.8 star rating from 42 reviews, with 62% would likely recommend. Consumer sentiment is mostly neutral; rating split shows about 67% positive and 26% unfavorable.
Key Takeaways for Future Customers
- Expect generally helpful technical support and fast Wi-Fi when setup succeeds; consult Eero reviews for setup tips.
- Plan for possible mesh wiring needs and confirm compatibility with your ISP and devices before purchase.
Negative Feedback / Risk Areas
- Recurring connectivity and device pairing failures reported and frequent network dropouts.
- Mixed reports about customer support availability, account access, billing, refund and subscription handling.
Positive Feedback
Many reviewers praise responsive, knowledgeable customer service and improved speeds using Eero mesh; several call out excellent support experiences resolving install and setup issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
3.8 star rating from 42 reviews, with 62% would likely recommend. Consumer sentiment is mostly neutral; rating split shows about 67% positive and 26% unfavorable.
Key Takeaways for Future Customers
- Expect generally helpful technical support and fast Wi-Fi when setup succeeds; consult Eero reviews for setup tips.
- Plan for possible mesh wiring needs and confirm compatibility with your ISP and devices before purchase.
Negative Feedback / Risk Areas
- Recurring connectivity and device pairing failures reported and frequent network dropouts.
- Mixed reports about customer support availability, account access, billing, refund and subscription handling.
Positive Feedback
Many reviewers praise responsive, knowledgeable customer service and improved speeds using Eero mesh; several call out excellent support experiences resolving install and setup issues.
Media from reviews
Rochester, New York
Band steering
turned client steering off for me so my security system could update their system. the agent was extremely helpful.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSet up guest network on 2.4 GHz
Professional and knowledgeable - very impressed. Was able to help me quickly and was very courteous. Ty.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEero device settings
Dont buy eero, not happy with service and internet connection. I want to change internet and eero device they dont have customer service and I want to change some settings
Preferred solution: Change setting
User's recommendation: Please don’t buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDropping of router weekly
- - Eero drops internet weekly with Connected without internet message.
- - Reboots by unplugging power briefly.
- - TV uses Eero Mesh and needs extender.
My Eero drops off the Cox modem/router weekly. I get a message: Connected without internet.
I reboot the Eero by disconnecting the power source for a few minutes. This happens weekly. My Eero software is up to date. We use the Eero Mesh for the TV, which is a 55' LG smart TV and it is only two years old.
The other devices, two PCs, are getting their internet from the Cox box. There are never more than four devices on the Eero at one time: phones and tablets. We needed the Eero extender to reach the TV at the other end of the house. When it works, the signal is as strong as the signal coming from the Cox box and it works well.
Once the TV is on, when it is acting up, it drops offline anytime of the day, but mostly in the mornings.
This has been going on since I bought it three or so years ago. I've been patient, but I'm tired and would like some help.
- Great customer service
Preferred solution: They fixed my issue quickly and all done via emails. Great company. Great products.
User's recommendation: Eero did a great job in solving my problem. I could not have been more please. It was a complicate issue they simplified and I walked away the happiest of customers. There products do what they are advirtice to do. I highly recommend EERO company and products.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGreat customer service
The customer service person was very knowledgeable, helpful and patient. She helped me resolve the issue.
Columbia, South Carolina
I can't get my android to receive a call from my land-line phone
- - Cannot receive calls from landline to cell after adding Eero.
- - Provider says issue began after Eero and may be due to incompatibility.
Istill can't receive a call to my cell phone from my land line phone. I called my internet and phone provider.
They told me since it worked before the eero was added, it must be a problem with the eero. They said the two must not be compatible.
This makes no sense to me or others I have talked to. Any ideas would be greatly appreciated!
Installation
Answered all questions I had at the moment. Will be calling again very soon to complete installation.
San Sebastian, Puerto Rico
Service provided was excellent, all my doubts were clarified in a friendly and respectful manner.
I wanted to know how to cancel a duplicate device in my Eero network and how to change the frequency in which my devices are connected.
User's recommendation: Excellent equipment and customer service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo get a refund processed
- - Verizon did not process promised refund after I canceled service.
- - Grandfathered plans may be forced to a new plan, slowing service.
I attempted to obtain a refund after I canceled service for Verizon. Verizon was doing something corrupt and I caught them.
I left them and then they failed to process a refund that they had promised me.
NOTE:If you are on a good plan and you are grandfathered in, and Verizon wants to force you onto their new plan, they slow down your service and your Internet and mess with your phone quality. That is a fact.
User's recommendation: Use caution when joining Verizon. Just know that they have the ability to slow down your service in order to get you to move off of a plan.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Cleveland, Ohio
My eero keeps going out
My eero keeps cutting off and knocks out my A D T cameras then I have to cut the power off and then wait for about a minute then go and pug the other eero back up.
User's recommendation: Unknown
Honolulu, Hawaii
App does not let me log into account
Nothing happened ; website would not accept password key ; just plain junkkkkk
KKKKK; dont waste your time with this app
User's recommendation: If you get any; make sure your site works; I had this app for years and now it’s not working and no customer support
Dallas, Texas
New installation
- - The process was simple and user friendly.
- - Help was immediate and staff were courteous.
- - I would recommend eero without reservation.
New installment in vacation home. The process was simple and user friendly.
I was able to get help immediately and the staff was courteous and professional. I would recommend eero without reservation.
This is definitely worth it. Thank you so very much!
Respectfully,
David
User's recommendation: Outstanding
Fort Lauderdale, Florida
Network transfer issues
All working well. Good support and short wait times.
Only issue is that you require a 100 characters to submit a survey. That is annoying and should not be a requirement of submitting a review.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe service is garbage, don’t help with nothing
Metronet Internet is a garbage provider, Eero is the same. Garbage, garbage, garbage...
- No one
- Cant connect my cameras and door bell
Preferred solution: Fixed
User's recommendation: Not recommended
Great help on customer service
Setting up new network.
Amazing help from agent.
He answered everything and got us back in business.
Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service was amazing!
Customer service rep stayed on the phone with me for 3 hours to get my whole house and 5 extenders back online. Amazing.
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